Friendly wifi manual
Lead Product Designer
orange logo

I designed an easy-to-follow manual for all ages, ensuring users from 7 to 77 can install their WiFi routers effortlessly. Collaborated with Polish and French teams to introduce the manual to market.

UX Design
Strategy
Product Design
UX Research
Usability Testing

25 000

has problem each month
and call for help
to call center

Problem

The previous manual was overly complex, requiring extensive text and small photos for port and cable identification. This confusion led to 25,000 monthly customer calls for router installation assistance.

Back button
Łukasz Roth
icon
Previous Case
Next Case
Frame 134
CV
Contact
Solution

I designed intuitive manual in a form of map. Drawing the map with
simple visual instructions and minimal text, I made it easy for customers to use.
The visuals helped the user not to think too hard or confuse the cables and ports.

Screenshot 2021-06-26 at 16.30

Simplified Manuals for Orange Group’s Home Solutions

hybryda_biala_plik_otwarty2_Page_1 1
Easy as 1,2,3

– Place your router on the manual
– Plug in the cables
– Turn it on

Frame 218
25 000

has problem each month
and call for help
to call center

Problem

The previous manual was overly complex, requiring extensive text and small photos for port and cable identification. This confusion led to 25,000 monthly customer calls for router installation assistance.

Friendly wifi manual

Lead Product Designer
orange logo

I designed an easy-to-follow manual for all ages, ensuring users from 7 to 77 can install their WiFi routers effortlessly. Collaborated with Polish and French teams to introduce the manual to market.

UX Design
Strategy
Product Design
UX Research
Usability Testing
Solution

I designed intuitive manual in a form of map. Drawing the map with
simple visual instructions and minimal text, I made it easy for customers to use.
The visuals helped the user not to think too hard or confuse the cables and ports.

Screenshot 2021-06-26 at 16.30

Simplified Manuals for Orange Group’s Home Solutions

hybryda_biala_plik_otwarty2_Page_1 1
Easy as 1,2,3

– Place your router on the manual
– Plug in the cables
– Turn it on

Screenshot 2021-06-26 at 16.30
Łukasz Roth
icon
Previous Case
Next Case
Frame 134
CV
Contact
25 000

has problem each month
and call for help
to call center

Problem

The previous manual was overly complex, requiring extensive text and small photos for port and cable identification. This confusion led to 25,000 monthly customer calls for router installation assistance.

Friendly wifi manual

Lead Product Designer
orange logo

I designed an easy-to-follow manual for all ages, ensuring users from 7 to 77 can install their WiFi routers effortlessly. Collaborated with Polish and French teams to introduce the manual to market.

UX Design
Strategy
Product Design
UX Research
Usability Testing
Solution

I designed intuitive manual in a form of map. Drawing the map with simple visual instructions and minimal text, I made it easy for customers to use.
The visuals helped the user not to think too hard or confuse the cables and ports.

Screenshot 2021-06-26 at 16.30

Simplified Manuals for Orange Group’s Home Solutions

hybryda_biala_plik_otwarty2_Page_1 1
Easy as 1,2,3

– Place your router on the manual
– Plug in the cables
– Turn it on

Screenshot 2021-06-26 at 16.30
Łukasz Roth
icon
Previous Case
Next Case
Frame 134
CV
Contact
orange logo
Friendly wifi manual
Lead Product Designer

I designed an easy-to-follow manual for all ages, ensuring users from 7 to 77 can install their WiFi routers effortlessly. Collaborated with Polish and French teams to introduce the manual to market.

Learn more
UX Design
Strategy
Product Design
UX Research
Usability Testing
Problem

The previous manual was overly complex, requiring extensive text and small photos for port and cable identification. This confusion led to 25,000 monthly customer calls for router installation assistance.

25 000

has problem each month
and call for help
to call center

Solution

I designed intuitive manual in a form of map. Drawing the map with
simple visual instructions and minimal text, I made it easy for customers to use.
The visuals helped the user not to think too hard or confuse the cables and ports.

Screenshot 2021-06-26 at 16.30

Simplified Manuals for Orange Group’s Home Solutions

hybryda_biala_plik_otwarty2_Page_1 1
Easy as 1,2,3

– Place your router on the manual
– Plug in the cables
– Turn it on

Screenshot 2021-06-26 at 16.30
Łukasz Roth
CV
Frame 379
PreviousNext