The research was analyzed using the Dovetail platform, leveraging its tagging and highlighting features. This approach allowed for detailed examination of user feedback, identifying key themes and patterns. Tagging was used to categorize responses by feature, such as the unified inbox, keyserver, and background management, while highlighting emphasized particularly insightful or recurring comments. This method facilitated a comprehensive understanding of user preferences and pain points, ensuring that key findings on usability, privacy features, and overall app design were effectively captured and addressed.

User testing revealed that both admins and normal users appreciated the app’s unified inbox for its ability to streamline communication and manage notifications. Admins particularly valued the keyserver for its enhanced privacy and security features, though they desired clearer explanations and more control options. Normal users also recognized the keyserver’s privacy benefits but were more interested in its practical application. The background feature, which helps manage notifications from busy communities, was well-received by both groups, with users noting its effectiveness in controlling engagement pace. Overall, feedback highlighted the app’s user-friendly design and organizational tools, though there were calls for more detailed information and customization options.